Charisma Copy & Print Ltd trading as Charisma Copy & Print (“we”, “us”, “our”, “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our printing and related services, our website at www.charismaprint.co.nz (the “Website”), and our dealings with customers, suppliers, and other individuals, in accordance with the Privacy Act 2020.

By providing us with personal information, or by using the Website, you agree to the collection and use of your information as described in this Policy. If you do not agree with this Policy, please do not provide us with personal information beyond what is necessary to respond to a general enquiry.

About This Policy

• This Policy applies to personal information collected by Charisma Copy & Print through any channel, including our Website, in-store, by phone, by email, and through third-party platforms we use to process orders and payments.
• “Personal information” means information about an identifiable individual, as defined in the Privacy Act 2020.
• This Policy should be read alongside our Terms and Conditions, which govern the supply of our printing Goods and Services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, such as your name, business name, postal and delivery address, email address, and phone number;
• Order and transaction information, including order history, product specifications, quotations, invoices, and payment records;
• Payment information, such as card or account details, which is processed through a secure third-party payment provider (see Disclosure to Third Parties below);
• Artwork, designs, and files you supply to us for printing, which may themselves contain personal information about you or third parties;
• Correspondence, including emails, phone call notes, and messages you send us relating to an order or enquiry; and
• Technical and usage information collected through the Website, such as IP address, browser type, device information, and pages visited, generally collected automatically through cookies or similar technologies.

How We Collect Your Information

• Directly from you, when you request a quote, place an order, create an account, contact us, or otherwise provide information in person, by phone, by email, or through the Website;
• Automatically, through your use of the Website, including via cookies and analytics tools; and
• From third parties where reasonably necessary, such as a payment provider confirming a transaction, or a courier confirming delivery, or where you have asked a third party (for example, a colleague placing an order on your behalf) to provide your details to us.
• Where reasonably practicable, we collect personal information directly from you, and we will make you aware of why we are collecting it at or before the time of collection.

Why We Collect and Use Your Information

We collect and use personal information to:

• Process, produce, and deliver your Order, including printing, finishing, and arranging courier or freight delivery;
• Communicate with you about quotations, orders, proofs, and any issues affecting your Order;
• Process payments, manage accounts, and recover any overdue amounts;
• Respond to enquiries, feedback, and complaints;
• Maintain accurate business, accounting, and tax records as required by law;
• Improve our Website, products, and customer service; and
• Send you information about our products or promotions, where you have agreed to receive this or where you may reasonably expect to receive it given our existing relationship, and always with the ability to opt out.
• We will not use your personal information for a purpose other than the purpose for which it was collected, unless required or authorised by law, or you have consented.

Artwork and File Content

• Our printing processes are largely automated and we do not routinely review the content of Artwork or files you supply, including any personal information they may contain about you or third parties.
• You are responsible for ensuring that any personal information contained within Artwork you supply to us (for example, images or details of third parties) has been lawfully obtained and that you are authorised to have it printed.
• We retain supplied Artwork and files only for as long as reasonably necessary for production, quality assurance, and reprint purposes, or as otherwise described in this Policy.

Cookies and Website Analytics

• Our Website may use cookies and similar technologies to remember your preferences, enable core functionality (such as an online shopping cart), and understand how visitors use the Website.
• We may use third-party analytics services to collect aggregated, non-identifying statistics about Website usage. Most browsers allow you to disable cookies, though this may affect the functionality of the Website.

Disclosure to Third Parties

We may disclose your personal information to:

• Couriers and freight companies, to arrange delivery of your Order;
• Payment processors and financial institutions, to process payments securely;
• IT service providers, cloud storage, and website hosting providers, who store or process information on our behalf;
• Our professional advisors, such as accountants or lawyers, where reasonably necessary; and
• Any party where we are required or authorised to do so by law, such as in response to a lawful request from a regulator or law enforcement agency, or to protect our rights.
• We do not sell your personal information to third parties. Where we share information with a third-party service provider, we take reasonable steps to ensure they handle it securely and only for the purpose for which it was shared.

Overseas Disclosure

• Some of the third-party service providers we use, such as payment processors, cloud storage, or website hosting providers, may store or process personal information on servers located outside New Zealand.
• Where we disclose personal information to a person or organisation outside New Zealand, we take reasonable steps to ensure that the information is subject to privacy and security standards that are comparable to those required under the Privacy Act 2020, including relying on providers that are subject to their own privacy commitments or applicable overseas privacy laws.

Storage, Security and Retention

• We take reasonable technical and organisational steps to protect the personal information we hold from loss, unauthorised access, use, modification, or disclosure, including secure storage systems, restricted access, and encrypted payment processing.
• We do not store full credit card details on our own systems; card payments are processed through a secure, encrypted third-party payment gateway.
• We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, including to meet our legal, accounting, and tax record-keeping obligations, after which it will be securely deleted or de-identified.

Your Rights: Access and Correction

• You have the right to ask us for access to the personal information we hold about you, and to ask us to correct it if you believe it is inaccurate, incomplete, or out of date.
• You can make an access or correction request by contacting us using the details set out under Contact Us below. We will respond within a reasonable time, and in any event within the timeframe required by the Privacy Act 2020.
• We may need to verify your identity before providing access to, or correcting, personal information, and there may be limited circumstances in which we are entitled to withhold certain information in accordance with the Privacy Act 2020.

Privacy Breaches

• If we become aware of a privacy breach involving your personal information that has caused, or is likely to cause, serious harm, we will notify you and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

Children’s Privacy

• Our Website and Services are directed at businesses and adult consumers. We do not knowingly collect personal information from children without the involvement of a parent, guardian, or responsible adult.

Changes to This Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on the Website, and the “Last updated” date at the top of this Policy will indicate when it was last revised.

How to Make a Complaint

• If you have a concern about how we have handled your personal information, please contact us first using the details below so we can investigate and try to resolve the issue.
• If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner, which can be contacted at www.privacy.org.nz or on 0800 803 909.

Contact Us

If you have any questions about this Privacy Policy, or wish to make an access, correction, or privacy-related request, please contact us:

Charisma Copy & Print Ltd trading as Charisma Copy & Print

Website:

www.charismaprint.co.nz

Email:

charismaprint8@gmail.com

Phone:

09-298 0341

Address:

Shop 11, 98 Great South Road, Papakura, Auckland 2110

Operating Hours:

Monday-Friday 9:30am-4:30pm | Saturday by appointment only | Sunday closed